Refund Policy

Refund Policy

We want you to travel with confidence. Our flexible refund policy ensures you're protected.

24-Hour Free Cancellation

Cancel any booking within 24 hours for a full refund, no questions asked.

Secure Refunds

All refunds are processed securely through Stripe within 5-10 business days.

Travel Protection

We offer comprehensive travel protection for unexpected circumstances.

Easy Process

Request refunds through your dashboard or contact our support team.

Refund Eligibility

Full Refunds (100%)

  • Cancellation within 24 hours of booking
  • Flight cancellations by airline
  • Hotel cancellations by property
  • Natural disasters or force majeure events
  • Medical emergencies (with documentation)

Partial Refunds (50-90%)

  • Cancellation 2-7 days before travel
  • Significant changes to travel restrictions
  • Weather-related cancellations
  • Personal emergencies (case-by-case basis)

No Refunds

  • No-show without prior cancellation
  • Cancellation less than 24 hours before travel
  • Voluntary cancellation due to change of mind
  • Violation of terms and conditions

Refund Process

  1. Submit refund request through your dashboard
  2. Provide reason for cancellation (if applicable)
  3. Upload supporting documentation (if required)
  4. Wait for approval (typically 24-48 hours)
  5. Receive refund to original payment method

Processing Times

  • Credit Cards: 5-10 business days
  • Debit Cards: 3-5 business days
  • Bank Transfers: 7-14 business days
  • Digital Wallets: 1-3 business days

Travel Protection

We offer comprehensive travel protection that covers:

  • Trip cancellation and interruption
  • Emergency medical coverage
  • Baggage protection
  • Travel delay coverage
  • 24/7 emergency assistance

Contact Support

For refund requests or questions about our policy:
Email: support@vaycays.org
Phone: +1 (650) 338 8168
Live Chat: Available 24/7 on our website

Important Notes

  • Refund amounts may be subject to processing fees
  • Currency conversion rates apply to international refunds
  • Refunds are processed to the original payment method
  • Additional documentation may be required for large amounts

Last updated: 10/17/2025